Business process consulting
Start with a conversation about your business. A £350 Focused Process Review examines one recurring problem; the Business Process Review, from £650, looks across the business to prioritise what to change. Both start with your needs and give you written recommendations before any build.
The right scope of discovery
You can arrive with an idea, a frustration or a list of things that need improving. I first explore your business, goals and the way your team prefers to work. Together we agree how much investigation is useful.
These are two scopes of the same consulting-led approach. You do not need to buy both.
One specific problem
£350 Fixed fee
For one recognisable problem: getting a new client ready to start, preparing an invoice, following up an enquiry or assembling a monthly report.
Several connected priorities
From £650 Fixed fee agreed first
For connected problems: where does client work get stuck, what effort sits behind a fee, and which changes should come first?
The free 15-minute introduction helps us choose the right scope. Design, implementation, software subscriptions and ongoing support are agreed separately.
Inside the £350 Review
The question is not just “can this be automated?” It is whether the process should change, what would suit your team and which next step is worth taking.
A short questionnaire and an example of how the process works today: a blank form, a redacted document or screenshots. I review these before we meet. We agree the boundary before you book.
We work through the steps, who does what, the tools involved and the exceptions. We discuss your goals, team preferences and constraints before considering changes.
You receive the written findings within three working days of our conversation and receipt of the agreed information. We then spend 20 minutes reviewing the recommendation and your questions.
The findings are yours to use, whether or not we work together again.
This is a review of one agreed process with its owner. It does not include a review of several connected processes, multiple team interviews, technical access testing, detailed system architecture or a working automation.
If the issue needs wider investigation, I explain the options and any additional fee before further work. A build is never assumed.
| What you need | Focused Process Review · £350 | Business Process Review · from £650 |
|---|---|---|
| Scope | One agreed recurring process | Several connected areas, agreed before work starts |
| Main question | What should change in this process? | Which changes should we prioritise across the business? |
| Written output | Simple process map and concise recommendations | Broader map, time and cost estimates, ranked opportunities and action plan |
| Implementation | Separately scoped and priced | Separately scoped and priced |
| Commitment afterwards | You decide whether to continue | You decide whether to continue |
The broader Business Process Review, at a glance
The problem
You have tried a new tool or extra help, yet client requests, paperwork, billing and reporting still fall back on you. Several parts of the business may be contributing to the same problem.
We trace how the work moves between people and tools, examine a real example and distinguish symptoms from causes. Recommendations can include clearer responsibilities, a simpler process, better use of an existing tool or an agreed build.
The Business Process Review examines the agreed processes behind client work, billing and management information. We identify friction, consider the commercial consequences and prioritise practical changes using your examples and records.
A diagnosis first. We understand the problem before choosing a tool.
What you leave with
Everything below is in the report. It is yours whether or not you ever work with me again.
From £650. One-off, fixed, agreed before the work starts. Under two hours of your time. I do the mapping, analysis and written recommendations.
In practice
| Step | What you receive |
|---|---|
| Understand your business | The £350 focused Review or broader Review from £650: a process map, written recommendations and priorities. |
| Check tools and feasibility | Separately scoped Process Design: a documented workflow, checked connections, permissions and exceptions. |
| Agree scope and price | A written implementation proposal with a fixed price, timeline, responsibilities, acceptance checks and ongoing costs. |
| Build and test | The agreed working solution, demonstrated and tested against the agreed scenarios. |
| Document, train and hand over | Practical instructions, a team walkthrough, clear ownership and agreed support terms. |
An estimate of time recovered is not a time-study result or a promise of extra revenue. Use the full payback calculation to compare the quotation, ongoing costs and benefits you can realise.
How the Review runs
You talk about your week. I do the mapping, the numbers and the report.
A short call to understand how you work and whether the Review is the right next step. We discuss one recent example, whether I can help and which scope would fit.
Free · no obligationOne structured conversation about your actual week: clients, admin, reporting, billing and follow-up. I use your account of the work, examples and available records to estimate the time, and flag assumptions that need checking.
Sixty to ninety minutesA short report separates observations from estimates and sets out the ranked opportunities. We review the findings within the agreed time allocation. If a build makes sense I tell you what it would look like. If it does not, I tell you that instead.
Within 48 hoursAfter the Review, Process Design and implementation are separate phases with their own fixed fees. You decide after each one, and you can stop at any point.
Who it fits
The broader Review fits small service firms with connected problems in client delivery, billing and business information. We agree the areas to examine before work starts.
Not sure whether it applies to you? That is what the free fifteen minutes is for. No Review needed to find out.
Evidence
Premium Paye
At Premium Paye in France, invoice preparation, direct debits and online onboarding were connected. The founder reports around twelve hours of admin in a busy month with new clients before the change, and under one hour now across those processes.
Read the case study“Anne looked at how I was working and spotted opportunities I hadn’t considered. She recommended solutions I didn’t even know existed and helped me understand what would make the biggest difference to my business.”
Before we talk
The Review is a diagnosis, not a sales step. These are the questions that come up most often on the free call.
10PM starts with a free 15-minute introduction to understand your business and the problem. The £350 Focused Process Review examines one agreed process; the Business Process Review, from £650, compares connected priorities. Anne recommends the appropriate scope. You do not need to buy both.
The £350 Focused Process Review includes a 60-minute conversation, a simple process map, up to three recommendations and a 20-minute findings call. Detailed Process Design, configuration, coding, testing and implementation are separately scoped and priced. Anne also explains when a simpler change to your current tools is enough.
A 10PM Process Review examines the causes of a known problem and the practical options for fixing it. Anne uses your examples and available records to assess effort, delays or costs, explaining assumptions where evidence is incomplete. The findings help you choose priorities before paying for a build.
10PM uses automation for defined rules, such as preparing invoice drafts from recorded work or creating follow-up tasks. AI is added where reading or drafting language is useful. Client-facing messages and financial outputs need human checks. Anne recommends the approach that fits the work, rather than adding AI to every solution.
The 10PM Process Review report includes a recommendation even when a build is not worthwhile. Anne may recommend simpler steps, clearer responsibilities or better use of an existing tool. The findings remain yours, with no obligation to purchase software, Process Design or implementation.
The £350 Focused Process Review includes a 60-minute conversation, a 20-minute findings call and short preparation. The broader Business Process Review is designed to require under two hours of client time, including preparation, the main conversation and the findings review. Anne completes the analysis and written recommendations. The free 15-minute introductory call is separate.
A 10PM Process Review is a standalone engagement with its own agreed fee. You keep the report and decide whether to continue. Detailed Process Design and implementation have separate scopes and prices, agreed before those phases start; buying a Review does not commit you to a build.
A 10PM Process Review examines how your people, responsibilities and software work together. Anne checks the existing setup, repeated steps, handovers and what your team can maintain. Recommendations can improve the tools you already use, rather than replace them. Any proposed change is explained before you commit.
Keep reading
Your business
Tell me what keeps getting stuck in your business. We will discuss the problem, whether I can help and the right scope for a next step.
15 minutes · No charge
Prefer to write? anne@10pm.works