Extra work. Same fee.
A quick request becomes another task. Nobody checks the scope or agrees the extra fee.
For accountancy practices & professional firms
Extra work should reach an invoice.
10PM helps small professional firms make additional work visible, agree who does what and get completed work ready for billing.
Understand the business. Design the process. Build the right solution.
Sound familiar?
The work grows.
The process does not keep up.
The file is not ready.
Information is missing. Staff pick up the same file again or complete preparation the client was meant to do.
Done, but not invoiced.
The work is complete, but the billing details sit in an inbox or wait for someone to remember.
An accountancy example
Connect the request
to the invoice.
A client asks for a cash-flow forecast outside the agreed engagement. Here is how the handovers could work.
“Could you prepare a cash-flow forecast as well?”
Additional client requestRecord the request
Keep the client, request and due date together.
Check the scope
A person reviews what the engagement already includes.
Agree the fee
Record the practice’s decision and the client’s agreement.
Assign the work
Give it an owner, a deadline and a visible status.
Prepare invoicing
Completed, approved work reaches an invoice draft for review.
One connected record. Your team can see what was requested, agreed, assigned and ready to bill.
An illustrative workflow to tailor to your practice.
Consulting, followed through
Understand it.
Then build what fits.
I map where work gets held up and what your team needs. Then I design and implement the agreed process, using existing software, automation or a bespoke app.
Understand your practice
You receive a process map, recommendations and priorities.
Design the solution
You receive a checked workflow and a fixed-price build proposal.
Build & hand over
You receive a tested setup, instructions and a team walkthrough.
Tools, access, exceptions and running costs are checked before the build is agreed.
Two ways to start
What needs untangling?
One problem you have identified
Focused Process Review
£350 fixed fee
A 60-minute working conversation, a simple process map, up to three recommendations and a 20-minute findings call.
See the focused scopeSeveral connected problems
Business Process Review
from £650
A broader process map, three to five priorities and an action plan. Under two hours of your time.
See the broader scopeChoose one starting point. Process Design and implementation are scoped and priced separately.
Related client work
Premium Paye
Payroll services · France
Before≈12 hNow<1 h
Invoice preparation, direct debits and onboarding connected for a business serving around 200 client companies.
Founder-reported admin time: a busy month with onboarding before; the three processes together now.
Read the client storyWhy this matters in accountancy
ICAEW
Its fee guidance describes staff completing missing client preparation while the fixed fee stays unchanged.
ICAS
Its August 2026 practice commentary describes growing work and client expectations without corresponding fee changes.
ACCA
Its 2025 UK SME research reports difficulty securing prompt payment across small businesses.
Professional-body context, not endorsements of 10PM.
Before we talk
A few practical questions.
How can 10PM help an accountancy practice?
10PM helps accountancy practices organise the process around client work, from additional requests and fee approval to task ownership and invoicing. Anne first understands how the practice works, then designs and implements the agreed changes.
Where does Dext fit?
Dext may be one of the tools in an accountancy practice’s setup. 10PM maps the wider process, including scope, client agreement, task ownership and billing, then checks which existing features or connections fit the practice’s needs.
Do your solutions always use AI?
I use AI where it adds value. I start by understanding how your team works, then choose the right approach: connecting existing tools, automating repetitive steps or building an app. AI can help me design and build a solution, and it can also be part of how that solution runs.
What happens to client data and approvals?
10PM agrees which systems and data a workflow can use before anything is built. Your team controls professional judgement, scope and fees, with client agreement and invoice approval kept in the process.
Do we have to buy both reviews?
10PM’s Focused Process Review and Business Process Review are alternative starting points. Choose one specific problem or several connected processes. Detailed design and implementation are separate decisions, with an agreed scope and fee.
Let’s look at your practice
Where does the handover break down?
Bring one real example. We can talk through what happens today and the next step worth exploring.
15 minutes · Free · anne@10pm.works